LiveHelp provides a one on one connection between our customers and FMI's application specialists.

Because our products can be used in such a wide variety of applications, often it is difficult to convey application details using email and online forms alone.  A single “LiveHelp” chat session can accomplish what might take days of email exchanges. 

However, LiveHelp goes beyond technical conversation.  During a LiveHelp session, application specialists help customers more effectively utilize the information on the FMI web site guiding them to specific topics, related content and links to other relative pages.  An ongoing log of the conversation is maintained throughout the session which can be saved and accessed for future follow-up.